Your all-round carefree service from Schiedel

Our service for you!

In terms of sustainable management, it is our aim to build a long-term relationship with our customers and to make them more successful on the market with our products and solutions. You can trust the professionals at Schiedel!

Your all-round carefree service from Schiedel!

At Schiedel, service is more than just a friendly voice on the phone. Service is an essential part of the Schiedel total package. In addition to product quality, safety, reliability, and innovative strength, a good price-performance ratio and customer satisfaction are significantly influenced by our service. We do everything we can to provide you with the best possible advice in every situation, whether in personal contact, on the phone or by e-mail.

Customer Services

We offer daily support for orders, additional questions, problems or complaints. To best serve our customers, we work with customer service teams. For each customer we put together a fixed team that links with our engineers, account managers and logistics staff. This way you have a fixed point of contact during the entire process. This ensures that we can be close to our customers and specific customer needs.

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Technical Helpdesk

We provide answers to all your practical installation questions, and advice on product selection in unclear mounting situations, installation according to European standards and the Dutch building code, and other technical issues.

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Engineering

Schiedel Center of Engineering (Schiedel CoE) is our in-house engineering department with decades of expertise in flue and exhaust systems. Schiedel CoE can support you in such areas as: Project management, calculations and advice, tailormade design, installation, site control. Discover what Schiedel can engineer for you.

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Training Support

Schiedel is dedicated to sharing expertise that empowers our partners and customers to enhance their knowledge and grow professionally. We offer a variety of training programs tailored to meet your needs, including on-location training and webinars. This support enables the seamless introduction and application of our innovative technologies.

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Technology & Tools

We are continuously building to improve the overall customer experience. This has led us to introduce some unique online tools for our customers such as our webshop, the drag calculation tool and access to detailed technical product information via the datapool 2BA.

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FAQ's

Do you still have questions about your chimney, stove, ventilation system, processes or other topics? We have summarized the most frequently asked questions for you in our FAQs.

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Logistics Support

Our aim is to support customers and partners and also to ensure smooth delivery. Our offer ranges from offline to online services. We deliver our products directly to the construction site as requested or on call.

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Builders Portal

Your central point of contact for all questions about building as an aspiring builder! In our builder portal you will find a wealth of information and inspiration on different aspects of building a home - from chimneys or stoves to sustainable building materials. Our theme pages or our chimney & stove guide will give you a detailed insight into different areas of home construction.

Request flyer & brochures

Order a printed copy of your desired brochure to take home for a more in-depth impression of our products.

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Heating with wood

The intelligent use of natural resources such as wood as a renewable energy source contributes to achieving our climate goals.

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Ceramic chimneys for greater sustainability

Ceramic is the ideal material for chimneys in terms of resilience, safety and durability.

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Contact our Sales Consultant

Do you have questions and need a sales advisor near you? Use the sales consultant search to find the right specialized consultant in the field and directly from your area.

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